Reflection period/return
It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order.
Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason. You will then be credited the full order amount including shipping costs. Only the return costs from your home to the web store are for your own account. These costs are approximately € 7.30 per package, for the exact rates please consult the website of your carrier.
If you exercise your right of withdrawal, the unused product must be returned to us with all delivered accessories and in its original condition and undamaged packaging. To exercise this right, please contact us at info@bmxworld.nl.
After the return notification, you have 14 days to return the product and it will have to reach us on the 14th day. After this we will assess the product to see if it is undamaged and unused. We will then refund the order amount due within 14 days after notification of your return provided the product has already been received in good order.
If the product is damaged or used, or the packaging is more damaged than necessary to try the product, we may pass this depreciation of the product on to you.
So please treat the product with care and make sure it is properly packaged when returning it.
Shipping the return package to us is at your own risk. We cannot be held responsible for return packages that are damaged, contain damaged and/or broken products, or if the package goes missing. In this case we will deduct depreciation on damaged products, we will not refund broken products or missing packages. You must then contact the carrier for reimbursement.
The right of return does not apply to custom items. Custom items will always be discussed via email and separate agreement with the corresponding specifications of the product to ju requested. If the product is manufactured and / or delivered after approval, you can not undo this.
Product exchange?
Want to exchange your product because you ordered the wrong size or color? That is not a problem at all. You can contact info@bmxworld.nl for this. However, you will have to bear the cost of returning the product. Within the Netherlands we will send you the product in another size or color free of charge. We do charge shipping costs to foreign countries. You will have to pay these in advance.
Sending a package with an article (s) to exchange to us is always at your own risk. We cannot be held responsible for return packages that are damaged, contain damaged and/or broken products, or if the package goes missing. In case of damaged products we do not exchange items and/or give money back, in case of damaged and/or broken products or missing packages we do not refund money. You must then turn to the package carrier for reimbursement.
I gave a wrong delivery address!
Did you accidentally enter a wrong delivery address? Please contact us as soon as possible. We will try to change the order for you.
Note, if the order is already with the carrier there is little we can do. Always check that your details are correct!
We cannot be held responsible for incorrectly entered data. We also do not refund packages and/or goods sent to a wrong address.
BMX World
info@bmxworld.nl
www.bmxworld.nl
