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Many questions have been asked before. That’s why we’ve put together the most frequently asked questions and topics for you. Can’t find your question? Feel free to contact us by email, phone, SMS or WhatsApp — we’re happy to help!
Where is the BMX World store located?
BMX World
Einsteinstraat 18
3316 GG Dordrecht
The Netherlands
You’re very welcome to visit our store and browse and try on our large selection of BMX bikes, clothing, parts and accessories.
Do you also sell online?
Yes! Our complete range can easily be ordered through our webshop:
www.bmxworld.nl
How can I contact you?
You can reach us via:
Phone: +31 (0)6 2146 3138
Email: info@bmxworld.nl
Website: www.bmxworld.nl
Do you have all products in stock?
We keep a large inventory and replenish it daily. Some popular items may temporarily sell out. The product page always shows the current stock status.
Which BMX brands does BMX World sell?
We are an official dealer of brands including:
Meybo, Inspyre, ICE Fast, Chase, StayStrong, Radio, Redline, Haro, Onyx, SD Components, Cema, Tioga, Nologo, 100%, Fist, Troy Lee Designs, Leatt, Kenny, Shimano, Box, HT, KMC, G-Form and many more.
What is the difference between a race BMX and a freestyle BMX?
Race BMX: lightweight, fast, narrow tyres and a rear brake — designed for BMX tracks and racing.
Freestyle BMX: stronger, heavier, wider tyres and designed for tricks, street and park riding.
How do I choose the correct BMX bike size?
The correct size depends on height, age and experience.
Check the size charts on our BMX Bike Size Guidelines page or contact us for personal advice.
Do you sell individual parts and accessories?
Yes! From tyres, handlebars and pedals to brakes, wheels, chains, helmets, goggles, gloves and protection. Everything a BMX rider needs.
Do you also offer custom BMX builds?
Absolutely! We’re happy to help you build your dream BMX, completely customised to your preferences.
Do you have all sizes of Fist gloves in stock?
We stock almost all current models and sizes. Older Chapters are no longer produced and therefore cannot always be restocked.
How do I place an order on the website?
Choose a product, add it to your shopping cart and securely complete your order through our payment platform.
What are the shipping costs?
The Netherlands: €5.99 (free shipping on orders over €99)
Do you also ship to Belgium?
Yes, every day. Many Belgian riders also visit our store to try products before purchasing.
How quickly will my order be delivered?
We ship 99% of orders placed before 4:00 PM on working days on the same day.
Delivery within the Netherlands and Belgium usually takes 1–3 working days.
Can I track my order?
Yes. Once your order has been shipped, you’ll automatically receive a Track & Trace link by email.
Can I collect my order from the store?
Yes. Orders can be collected from our physical BMX store in Dordrecht. During checkout, select Collect in Store.
After placing your order, we’ll email you as soon as it’s ready for collection. Orders can be collected during our opening hours.
Our address is:
Einsteinstraat 18
Dordrecht
The Netherlands
My order arrived damaged — what should I do?
If your parcel has visible transport damage, it is important to accept the parcel subject to inspection or open it in the presence of the delivery driver.
If the contents have been damaged, a compensation claim must be opened with the relevant carrier, usually PostNL or DPD. The carrier’s staff can assist you with this. It is important to immediately report the condition of the parcel and accept it subject to inspection.
Keep the box in which the items were delivered and take photographs of both the box and the damaged items.
Send these photographs, together with a description of what happened, to info@bmxworld.nl within 3 days. Please include your order number so we can locate your order details.
We will immediately report the damage to the carrier and work with you to find an appropriate solution.
If we do not hear from you within 3 days of delivery regarding damage caused during transport, we will assume that the parcel was received in good condition.
Damage reported after 3 days can no longer be processed. Therefore, always check your order immediately upon delivery.
After receiving my order, I discovered that one or more items were damaged during transport. What should I do?
Keep the box in which the items were delivered and take photographs of both the box and the damaged items.
Send these photographs, together with a description of what happened, to info@bmxworld.nl within 3 days. Please include your order number.
We will immediately report the damage to the carrier and work with you to find an appropriate solution.
If we do not hear from you within 3 days of delivery regarding transport damage, we will assume that the parcel was received in good condition.
Damage reported after 3 days can no longer be processed. Therefore, always check your order immediately upon delivery.
Can I try products in your store?
Yes! We have a wide range of gloves, helmets, clothing and bikes available in our showroom.
What are your opening hours?
The opening hours shown on Google are always leading and most up to date.
Monday: By appointment
Tuesday: By appointment
Wednesday: 11:00–17:00
Thursday: 11:00–17:00
Friday: 11:00–20:00
Saturday: 10:00–16:00
Sunday: Closed
Please check Google to confirm whether we are open.
During promotional periods such as Black Friday or Christmas, additional opening hours may apply.
Is it possible to test a bike?
You can view the bikes in our store and receive personal advice. Testing bikes on a BMX track is not possible.
What does pre-order mean?
When you place a pre-order, you reserve a bike that is expected to arrive soon. The expected delivery time is always shown on the product page.
Please note: delivery times may change.
Can I cancel my pre-order?
Yes. Please contact us if you wish to cancel your pre-order.
Are bikes shipped by post delivered fully assembled?
Bikes are delivered approximately 90–95% assembled. You only need to install the final components, such as the handlebars and pedals.
If you purchase a bike in our store, it will of course be fully assembled unless agreed otherwise.
Which BMX size do I need?
This depends on age, height and experience. Our BMX Bike Size Guidelines page contains a clear size chart.
Not sure? Send us a message or visit our store.
How do I know which helmet or glove size I need?
Use the size charts on our website. Individual body proportions can cause sizing to vary slightly.
That’s why you can also try products in our store or make use of our exchange options.
Which payment methods do you accept?
iDEAL
Bancontact
PayPal
Credit card
Cash
Can I return or exchange my order?
Yes. Unused products can be returned within 14 days.
For more information, please see our Right of Withdrawal page.
Do you also perform BMX repairs and maintenance?
Yes. We provide professional repairs and maintenance for BMX bikes.
How often should I have my BMX checked?
We recommend having your BMX serviced at least once a year. If you train intensively and race regularly, more frequent maintenance is recommended.
We’re happy to inspect your bike for wear and safety.
What tyre pressure should I use for BMX racing?
Usually between 4–6 bar, depending on rider weight, tyre type and riding style.
Do you organise BMX training sessions or clinics?
Yes. We regularly participate in clinics and events.
Follow our social media channels for current dates and information.
What do I need for a BMX race?
Required:
BMX race bike
Helmet
Long trousers and long sleeves
Gloves
Recommended:
Goggles
Shoes
Rain jacket
Protective clothing
Number plate
Cleaning kit
Bike stand
Do you sell protective clothing and helmets?
Yes. We stock a large selection of helmets, knee protection, body protection, gloves and more.
Do BMX bikes and parts come with a warranty?
Yes. All products come with the standard manufacturer’s warranty. If you experience a problem, please contact us and include photographs and your order details.
Feel free to contact us — we’re happy to help!
BMX World is here for everyone who rides BMX race, from beginner to top racer and from young to old. We offer clothing, protection, helmets, goggles, bikes, parts, casual wear and accessories from well-known brands. And for a custom build, you have also come to the right place.
Many of our products are also great for pumptrack, motocross, freestyle and downhill. Have a question or can’t find what you’re looking for? Feel free to contact us by phone, email, WhatsApp or Telegram. You are also very welcome in our store to look, feel and try things on, during opening hours or by appointment.
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